Support Plans

Want to be covered by a support plan?

Gain peace of mind that you’ll be covered in case of an emergency

or call us on +61 2 9953 3000

The Benefits of having a great support plan

SSW has built and supported thousands of applications over 3 decades, and we know the best way to support your key systems.

SSW Support Plans were created to help our customers who have mission critical systems remain up, secure and fast. Unlike Support Plans offered elsewhere, SSW Support Plans help our customers lower cost by asking the client to assess the priority of each issue and pay a small premium on the developers hourly rate. In return, SSW will make sure the issue is addressed ASAP � even if key developers are booked elsewhere. The customer chooses how quickly each issue is dealt with.

The SSW Support Plan charges a small monthly fee and in return SSW creates all of the tooling, dashboards and infrastructure so that clients can rest easy knowing all of SSW’s technical staff have access to all of the client’s necessary information. SSW have always been a reliable support partner and this plan we believe is a better alternative to high reoccurring monthly fees that offer little value to well-built software.

We stand behind the software we build and offer Support Plans to all of our clients. We also offer Support Plans on software built by others, so that everyone can have access to SSW’s depth of experience.

Peace of mind

Know that you have insurance in place for your software so you aren’t vulnerable to any nasty surprises.

Jump the queue

In case of emergency, you can pay a premium to make sure your issue is dealt with first and guarantee a response time.

Flexible options

Decide on an issue by issue basis what the level of urgency is and only pay for what you use.

DevOps dashboards

SSW will keep track of your uptime, error rates, and usage in real time with accessible dashboards.


Related technologies

Zendesk

Zendesk a ticketing and communication platform making customer to business communication and tasks easy and trackable. Read more

Application Insights

Get full observability into your applications, infrastructure and network. Read SSW Rules to Better Application Insights

Microsoft Azure

Microsoft Azure enabled you to build and run highly available applications without focusing on the infrastructure. Read more

Git

Git is an open-source distributed version control system designed to handle both small and large projects with speed and efficiency.

Talk to us about your software support needs

Jump on a call with one of our Account Managers to discuss how we can help you.