Dynamics 365

Need help with Dynamics 365?

We can break down the silos between CRM and ERP

or call us on +61 2 9953 3000

The benefits of Dynamics 365

Managing your client relationships is easy with Dynamics 365. It combines existing Microsoft products such as Dynamics CRM, Dynamics NAV, and Dynamics AX into one seamless solution. These components work together to allow your company to track customers across the whole life cycle of their interaction with you.

Microsoft Dynamics 365 brings new levels of customer intelligence, providing every customer-facing employee the information they need to truly impress customers.

You no longer need to worry about maintaining data across your CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems as all the information is seamlessly integrated.

Microsoft Dynamics 365 allows you to select only the components you need and comes in two versions (Enterprise – More than 250 employees, and Business – 10 to 250 employees) so the possibilities for organisations large and small are limitless.

Have a look at SSW Rules to Better CRM.

Central management

Centrally manage leads, accounts, emails, phone calls, product sales, and services.

Powerful reporting

Full support for Power BI.

Customizable

XRM – Anything Relationship Management. Custom fields and entities.

Integrations

Integration with Microsoft PowerApps and Cortana


Videos

Video: Microsoft Dynamics 365 – A Developers Overview
Video: Microsoft Dynamics 365 – Case Study

Modules

Use only the modules you need – Dynamics 365 is a collection of components designed to work together.
Mix and match the parts you need while not missing out on the core functionality.

Sales

Track your leads, opportunities, and customers, Track sales performance, Engage with your clients

Customer Service

Build a knowledge base for fast client self-service, Leverage in-built ticketing service, Track customer trends across social platforms

Finance and Operations

Get everything you would expect from a fully functional ERP, Harness powerful Warehousing, Transportation, POS E-Commerce and Demand forecasting to track every part of your company, Make budgeting and planning easier than ever before

Field Service

Schedule your resources and optimize your dispatch process, Enable your staff with native Mobile Apps on all your favourite devices, Give your technicians inventory data in real time

Project Service Automation

Help your Project Managers plan and schedule projects, Simplified customer billing and approval, Improve your company’s time and expense management

Marketing

Harness the power of Adobe Marketing Cloud from within Dynamics 365, Get a 360-degree view of customer interactions, Anticipate customers’ needs using insights from your own data

Customer Insights

Improve your productivity by gaining access to customer insights, Use big data to understand all the interactions going

Talk to us about your Dynamics 365 project

Jump on a call with one of our Account Managers to discuss how we can help you.